These Terms and Conditions (the “Terms and Conditions”) govern the relationship between Carmin and our users and are regulating your use of the Carmin website which is accessible at www.carmin.co.uk, as well as and together with any other web pages which are accessible through the Carmin website or other promotional websites Carmin is hosting or sponsoring, such as pages on third party social networking services aimed at consumers.
The act of using or accessing or visiting www.carmin.co.uk constitutes your acknowledgement and agreement to fully and unreservedly accept and to act in accordance with the Terms and Conditions. Furthermore, you acknowledge and agree that the Terms and Conditions constitute the full agreement between you and Carmin Ltd. If you object to anything in these Terms and Conditions do not use our Website or Services.
This website (the “Website") is published and operated by Carmin Ltd, a Limited Company Registered in England & Wales under Number 08157307, with a Registered Office at 145-157 St John Street, London EC1V 4PY, United Kingdom and with VAT Number 138 8229 87.
In these Terms and Conditions:
Carmin Ltd owns the Website's domain name.
The Website and its components (in particular with reference to trademarks - whether registered or not, Carmin designs and Carmin quilted designs, models, texts, photographs, databases and any and all other intellectual property rights - whether registered or not) are the sole property of Carmin Ltd (as well as when they appear on any other web pages which are accessible through the Carmin website or on other promotional websites Carmin is hosting or sponsoring such as pages on third party social networking services aimed at consumers).
Use of part or all of the Website, particularly by means of downloading, reproduction, imitation, copying, transmission, representation or circulation in any manner whatsoever for purposes other than personal and private use is strictly prohibited without the prior written permission of Carmin Ltd.
All orders are subject to acceptance and availability. Unless otherwise stated, items on the Carmin website are in stock and available for delivery, except for bespoke orders. If your item becomes unavailable or is not any longer in the current offering we contact you as soon as possible to inform you that for this reason we cannot honour a specific order and you will be offered a full refund.
We must receive payment of the whole of the price for the products and/or services that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Ownership in the products passes to you when we receive full payment of all sums due in respect of the products including delivery charges.
We reserve the right not to accept your order or to refuse to process a transaction at any time at our sole discretion. Our acceptance of your order brings into existence a legally binding contract between us, on the following Terms and Conditions.
The prices payable for the goods and/or services that you order are as set out in our website. If you fail at any time to pay any charges due in accordance with these Terms and Conditions we may, in our discretion and without prejudice to our other rights, refuse to provide you with our goods and/or services. We do not need to provide you with advance notice in such circumstances.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation of sale.
Prices shown on the Website are in £GBP and are inclusive of UK VAT standard rate (20%) and exclude delivery costs and any other fees that might apply when ordering from another country, such as Taxes and Duties, Sales Taxes, PayPal fees...
We accept payment in £GBP only and you can pay using Visa, Mastercard or American Express via PayPal.
Advance payment can be made by bank transfer, a proof of payment must be sent to Carmin email address firstname.lastname@example.org. Delivery will be made only after the transaction is confirmed by our bank.
Method of payment:
By providing us with your details to make a purchase you understand and agree that:
You will provide us with truthful personal information about yourself and will keep this information accurate and current and you will not create an account for anyone other than yourself without permission and you will not share your account details with anyone else or do anything else to jeopardise the security of your account
You will only use our website if you are over 18 years old. By using our website you represent and warrant that you are 18 years or older. Any use of our website by anyone under the age of 18 years old is strictly prohibited and is in violation of these Terms and Conditions.
You agree to notify us of any content which breaches these Terms and Conditions by emailing us at email@example.com
As a consumer you have the right to cancel a contract at any time within seven working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the Products in accordance with our returns policy. To cancel a contract, you must inform us in writing and return the products to us immediately, in the same condition in which you received them, without any sign of use, with their original packaging and at your own cost and risk. You have a legal obligation to take reasonable care of the products whilst they are in your possession. Your statutory rights are unaffected.
We reserve the right in our sole discretion to deny users access to our site or any part of our site without notice (including blocking IP addresses) and to decline to provide the service to any user that is in breach of these terms and conditions of use.
Please note before you make an order that you might be required to bear a liability to currency commission fee, taxes or duties (for example value added tax/sales taxes or import duties, cross border and currency conversion fees...) imposed by the supplier or by operation of law that is in addition to the price. International orders may be subject to the payment of cross border and currency conversion fees, included PayPal currency commissions fees (www.paypal.com), import duties and taxes. You are responsible for payment of any such import duties and taxes. Please note that recipients inside the EU will be responsible for , currency conversion fees, included PayPal cross border and currency commissions fees (https://www.paypal.com/uk/webapps/mpp/cross-border-and-conversion-fees) or any other additional charges and that recipients outside the EU will be responsible for any taxes, import duties, currency conversion fees, included PayPal cross border and currency commissions fees (https://www.paypal.com/uk/webapps/mpp/cross-border-and-conversion-fees), clearance fees or brokerage fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Please note that sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.
We recommend you contact your local customs authority to determine a landed cost price prior to purchase.
As an example:
USA: You may need to pay duties, taxes or charges for orders over $200. For more information please visit: http://www.dutycalculator.com/country-guides/Import-duty-taxes-when-importing-into-the-United-States/
AUSTRALIA: There are no duties, taxes or charges to pay for orders under $A1000. You may need to pay duties, taxes and charges on orders over this amount. For more information, please visit:
REST OF THE WORLD: You may need to pay duties, taxes or charges in your country. Please contact your local customs authority with any queries about this.
Delivery will be made as soon as possible after your order is accepted. Delivery time if the item is in stock is usually 1-3 working days for most items for the UK, 2 to 4 working days for the EU for most items and 3 to 7 working days for the rest of the world for most items. In any event, delivery will be made within 30 days of your order. The products are at your risk from the time your delivery is signed for.
For all UK and for all international orders, we use DHL or UPS courier service or an alternative courier service or postal service at our discretion. International orders may be subject to the payment of cross border and currency conversion fees, import duties and taxes. You are responsible for payment of any such cross border and currency conversion fees, import duties and taxes.
All delivery incurs a delivery fee which will be charged in addition to the cost of the goods purchased. The following delivery fees in respect of your order with us will be advised to you at the time your order is made:
Delivery to the UK: GBP10
Delivery to the EU: GBP15
Delivery to the rest of the world: GBP20
For added security, all deliveries require a signature. Please try to have the order delivered to an address where someone will be available to accept delivery during normal working hours, such as an office. Delivery of products will be made in Europe, America, Australia and Asia.
If the customer is not found at the address mentioned in the agreed scheduling, then the order will be cancelled and returned to the office product. The cost for the shipment will be deducted and supported by the customer. Any re-sending options will also be fully paid by the customer. By completing a purchase using our website, the client agrees on paying all cross border and currency conversion fees as well as import duties and taxes custom fees applied by the country where the package is being shipped. If the client refuses to pay these fees, he is not entitled to any refunds.
You can opt to collect your order from the showroom at: Lilly Hastedt, 30 Old Church Street London SW3 5BY.
Please just select this option at checkout. There is no delivery charge for this option.
If you purchase an item, you agree that payments made through our website are made at your own risk. If you purchase an item from us then you have the right to cancel your order or exchange the product(s) within 14 working days of receiving the item and, to do so, you must notify us on email firstname.lastname@example.org within those 14 working days. You will then be entitled to an exchange (same amount) and/or a refund from Carmin that will be paid only after a complete analysis of the return conditions, as soon as possible, but in any event within fifteen days after receiving the product.
If you cancel your order with us, you must return any items to us immediately, in the same condition in which you received them, without of any sign of use, and with their original packaging, Product returning will be made on client's expenses, using the same transporting service as on delivery. When you return any items, you will be responsible for any loss or damage to them in transit and we reserve the right to charge you for any such loss or damage. You will not have the right to cancel or exchange your order if the item(s) were made to your specifications, or are clearly personalised. We do not offer refund or exchanges on products which have been made to order.
If you cancel your order within 14 working days of receiving the item, you will then be entitled to a refund from Carmin that will be paid only after a complete analysis of the return conditions; your full refund excluding any applicable delivery costs will be processed as soon as possible, but in any event within fifteen days of us.
If the return products are damaged, soiled or returned without their original labels or packaging, we may not accept the return product and may send it back to the customer.
To organise your exchange or return, please contact us on email email@example.com
If your item is faulty (i.e. received damaged or with manufacturing fault), we can offer alternatives such as repair or exchanges. For more information please contact us firstname.lastname@example.org.
Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site. Copyright and Trademarks.
Carmin Ltd is committed to protect your privacy in accordance with the requirements of applicable data protection legislation relating to the personal information you supply on the Website.
Standard web statistics are collected by Carmin Website, hosting provider however this data does not contain personally identifiable information.
Carmin Ltd is the only recipient of personal data collected from the Website. Carmin Ltd will not sell, trade, rent, distribute or disclose solicited personal information about you as an individual, or your personal usage of the Website, without your consent.
However, we reserve the right to pass your data to law enforcement agencies or other third parties if necessitated by applicable law or your failure to act in accordance with applicable law or our Terms and Conditions.
Carmin Ltd will put into practice means intended to ensure the security of the files generated from personal information collected from the Website.
However, it is officially stated that Carmin Ltd has no control over the risks related to the operation of the Internet.
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Carmin Ltd will, to the best of its ability, undertake to ensure the accuracy and updates of information published on the Website. However, information, images and designs provided on carmin.co.uk are intended as a guide only. Carmin cannot guarantee the correctness, precision and comprehensiveness of information made available on the Website and takes no responsibility whatsoever for errors or omissions in the content of the Website. Carmin Ltd reserves the right to correct content at any time and without prior notification.
Carmin is doing its utmost to ensure that descriptions, specifications and visual representations of its products on the Website are as correct as possible, but Carmin will not accept any responsibility for any variation caused by technical restrictions, such as minor variations in shade of colour due to light and/or texture. Images published on the Website are intended as a guide only and products supplied may differ from pictures shown in any way (colour, appearance, etc...).
Carmin Ltd aims to constantly improve the products being available; as a result, minor design changes may occur at any time.
To the extent permitted by law, we exclude all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:
Use of the Website and browsing in the Website are entirely at your own risk. Neither Carmin nor any party representing or otherwise affiliated with Carmin in creating or presenting the Website are legally responsible for any and all direct or indirect damage, irrespective of the cause, origin, nature and consequences, arising out of your use of the Website or inability to access the said Website, along with the use of the Website.
Carmin maximum liability to you in respect of your use of our site or any services we provide or make available to you through or in relation to our website is limited to the purchase price of the products you purchased.
We shall have no liability to you for any failure to deliver goods and/or services you have ordered or any delay in doing so or for any damage or defect to services delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
We may freely assign all of our rights and obligations under these Terms and Conditions in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise. Governing Law.
The Legal Terms may be amended at any time. Any such changes, effective immediately upon publication online, shall be deemed accepted without reserve. The continued use of the Website constitutes your acknowledgement and agreement to any revised Terms and Conditions.
Please contact us with any questions regarding this agreement.
Any dispute over the content or use of the Website shall be governed by the laws of the United Kingdom, and the jurisdiction and venue of any such action shall be vested exclusively in the Courts of the United Kingdom.
Last Updated: July 2015